Frequently Asked Questions



Are we able to be invoiced?

Yes. Arrangements and payment schedule can be set up, on approval, for invoicing to be provided by The Movers911.

How long will it take to move my business?

There are many factors that affect how long it will take. Availability, access, volume of components, prepping and protecting items to be moved, etc. The Movers911 is happy to provide you with on site assessment and evaluation, prior to contracting.

Are the Movers911 flexible to avoid disruption of our business?

Yes. We are happy to work around your business hours to accommodate late or even overnight moves. 

What is the availability turnaround time and how soon?

Typically, 1 week, but maybe sooner depending on our current workload. We also have the ability in some cases to expedite your move if needed.

How much does it cost to do a commercial/business move?

The cost of moving is simply a function of 2 factors, time and distance, primarily time, if it is a local move.
Your mover should provide you with a per man-hour rate based on your specific situation and any other fees surcharges that will affect your cost prior to moving. We at The Movers911 offer on site evaluation and consultation to assess what your cost will be, prior to contracting.

Office Moving

Residential Moving


What can I do to minimize stress and take care of myself during this stressful time?

  • Focus on the positive aspects of the move ahead.
  • Get plenty of rest.
  • Make sure you’re eating well, this can very easily go by the wayside during this hectic time
  • Breath 
  • Ask friends and family for help with preparing and packing if you’re doing this yourself. *Remember, we provide full service packing and unpacking to lighten the load for you.



What types of things can my movers not transport?

Volatile fluids or substances like gasoline, propane tanks, oxygen bottles, or fireworks. 

What should I expect when the movers arrive?

Upon arrival, our professional staff will 1st introduce themselves and go over all the specifications of the move to make sure these details are clear and accurate.
Then the team lead will accompany you on a tour of the property to get a clear picture of what is being moved and develop a game plan while the other team members prepare the truck, property, and equipment to work efficiently and effectively. Finally, the entire crew will begin packing the household into the truck carefully and efficiently. 

Do movers pack and unpack for me?

Yes, believe it or not, we provide professional, full service packing AND unpacking if needed. Just let us know if this would help you. We have all the materials and supplies available, whether you request us to perform this for you or you wish to do it yourself. 

What things are beneficial to do in preparing for moving day?

  • Label boxes with destination room if you are self packing.
  • Declutter and clear paths. This will allow movers to work carefully, quickly and efficiently. 
  • Stage self packed cartons and boxes in easily accessed areas such as attached garage. 
  • Bring items to be moved down from attic or loft during hectic times, it is very easy to forget these areas once loading begins.
  • Plan ahead-location replacement planning minimizes the time-consuming relocating of items later during move in.
  • Provide clear process for movers by relocating cars out of the driveway or attached garage.
  • Leave hanging clothing on hangers in the closet and let your mover know you’ll need wardrobe boxes these cartons allow movers to quickly and efficiently move your clothing for you directly from closet to closet.

How much does it cost to move?

The cost of moving is simply a function of 2 factors, time and distance, primarily time.
Your mover should provide you with a per man-hour rate and any other fees surcharges that will affect your cost prior to moving. There are things you can do to minimize the amount of time needed and to make moving process as efficient as possible. 

Distance can effect some costs, such as fuel surcharges. Talk to your mover to learn more about their specific rates and fees.

My move changed what should I do?

Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates.

Packing Service

You can pack yourself, we can pack some of your belongings or we can pack everything. The Movers911 is here to personalize your move process and make this transition easier.  All of our movers are trained and fully capable of packing everything from records and books to fine china.  If you’re interested in our packing services, you can discuss options with your move coordinator.

Should I tip the movers?

If you feel the movers did a quality job, it is appreciated.

Are there any additional fees or surcharges?

We have a minimal fuel surcharge on all moves.  If you have any unusual large pieces (piano, armoire, safe etc.) that are over 200lbs a surcharge will be added.  Please talk with one of the schedulers at The Movers911 before your move to discuss any additional fees.

When does the time start the day of my move?

Time starts when the movers leave the shop closest to your pick up location.  Time stops when the movers return to the shop once the job is completed (port to port). 

Do you have a minimum amount of hours?

If you feel the movers did a quality job, it is appreciated.

When is payment due?

A $50.00 non-refundable deposit is due to reserve the movers and truck.  The balance is due when the job is completed.  The Movers911 accepts MasterCard, Visa, Discover and Cash.  We do not accept American Express and personal checks.

How will my upholstered furniture be protected?

The Movers911 uses a special procedure called stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.

Do I have to be present at the pick up or drop off locations?

As long as there is someone over the age of 18 authorized to sign the paperwork. 

Retirement Community Moving


What can I do to take care of myself during this stressful time?

  • Focus on the positive aspects of this change.
  • Allow plenty of time for the process. Being in a hurry or stressed over time makes the transition much more difficult and unsettling.
  • Make sure you remember to eat, this can go by the wayside or be forgotten in this busy time. 
  • Get plenty of rest, especially on the day before the move.
  • Ask for help from friends and family with packing and unpacking if you are doing this yourself.
  • Remember, we offer full service packing and unpacking and staging.
    Finally, breathe. Remember to stop occasionally and take a few deep breaths

What are some ideas that will make things easier and less stressful for my family member making this transition into a retirement center or a care facility?

Familiarity is important. People and activity can be very upsetting or unsettling. It may be a good idea to plan a  "day out" time for the family member while this transition is being made. Plan a day of fun or stress-free activity. Then have the movers come in, with the assistance of a family member or members, pack, relocate, unpack, and stage the household items and important precious possessions that will provide comforting familiarity and consistency in their surroundings. That way they can move in, quickly settle in, and get comfortable without all the busy hustle and bustle of the move.

What things should I consider when moving to a retirement community or community care facility?

Space is a big one. Many times the space in a retirement community is more limited than the space the person is moving from. While it is very important to have as much comfort, familiarity and consistency around as possible, care, planning, and consideration is important when it comes to the space available.

Are there moving companies that specialize in retirement community/care center relocation?

Yes, well most moving companies can move your stuff, our staff pay special attention to the particular needs of this very special clientele. This means, most importantly, listening to our clients and their family and catering to what their specific situation is. This also means being patient and attentive, realizing this is an especially significant transition where consistency, familiarity, and courtesy are extremely important. Finally, this means being prompt, responsive, and reliable as unexpected changes can be especially unsettling during this period.

What does it cost to move into a retirement community?

Some communities will cover your expenses for you.

If not, we offer significant discounts for our senior clients to help alleviate some of the stress during this significant transition