Residential Moving
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Q. Do I have to be present at the pick up / drop off locations?
A.
- As long as there is someone over the age of 18 authorized to sign the paperwork.
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Q. How will my upholstered furniture be protected?
A. The Movers911 uses a special procedure called stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.
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Q. When is payment due?
A. A $50.00 non-refundable deposit is due to reserve the movers and truck. The balance is due when the job is completed. The Movers911 accepts MasterCard, Visa, Discover and Cash. We do not accept American Express and personal checks.
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Q. Do you have a minimum amount of hours?
A. Yes The Movers911 have a 2 hour minimum (including the drive time).
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Q. When does the time start the day of my move?
A. Time starts when the movers leave the shop closest to your pick up location. Time stops when the movers return to the shop once the job is completed (port to port).
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Q. Are there any additional fees or surcharges?
A. We have a minimal fuel surcharge on all moves. If you have any unusual large pieces (piano, armoire, safe etc.) that are over 200lbs a surcharge will be added. Please talk with one of the schedulers at The Movers911 before your move to discuss any additional fees.
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Q. Should I tip the movers?
A. If you feel the movers did a quality job, it is appreciated.
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Q. Packing Service
A. You can pack yourself, we can pack some of your belongings or we can pack everything. The Movers911 is here to personalize your move process and make this transition easier. All of our movers are trained and fully capable of packing everything from records and books to fine china. If you’re interested in our packing services, you can discuss options with your move coordinator.
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Q. My move changed what should I do?
A. Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates.
